Returns & Refund Policy — OMQ Auto Parts Hub

Returns

We always hope you're happy with your purchase. If you do need to return an item, please follow the guidelines below.

You have up to 30 days from the date you received your items to request a return, and we can issue a full refund once the goods have been received. Please notify us first by email at sales@omq-wingmirrorparts.co.uk or by calling 0800 001 6892. Please return all items in the original packaging where you can, and package them carefully: refunds cannot be made if items are lost or damaged on their way back to us.

How returns work

To make sure your returned item reaches the correct processing centre and is handled without delay, we issue return addresses individually per request. Please contact our customer support team to request a return authorisation and the correct return address:

Once you get in touch, our team will provide the correct return address and instructions for posting your item back.

1. Eligibility for returns

We accept returns under the following conditions:

The incorrect item was sent due to a dispatch team error.
The item has fitting issues.
There is a plug or connector issue.
There is a refund-related issue or any other valid concern.

2. Return and refund policy: important conditions

We aim to provide a fair and transparent refund process. A full refund of the product amount paid will be provided where no applicable charges or deductions arise. Partial refunds or additional charges may apply in the following circumstances:

Incorrect delivery address: if the order was placed using an incorrect or incomplete address, any additional costs incurred may be deducted from the original order amount before the refund is processed.
Incorrect part ordered: if you ordered the wrong part without confirming it matches the product, model or specifications listed on our website, the refund may be subject to applicable deductions or return costs.
Order placed without prior confirmation: where a part is ordered without checking compatibility against the website information, or without contacting us for confirmation where required, we cannot be held responsible for an incorrect selection. Any resulting return or refund may be subject to applicable charges.
Change of mind: returns because you no longer require the product, or ordered an unsuitable item, may be subject to return, handling, collection or other applicable charges.
Product quality preference: if the product is returned because you do not like its appearance, quality, feel or suitability, and it is otherwise as described and not defective, the refund may be subject to return or handling deductions.

Any deductions or additional charges will be clearly communicated and, where applicable, deducted from the original order amount when the refund is processed.

3. Return window and refunds

You have up to 30 days from the date you received your item to request a return.
A full refund will be issued for the goods only, provided they are returned in their original condition.
The refund does not cover return postage costs, which are the customer's responsibility.

4. Return shipping and costs

A return label will only be provided if the wrong item was sent by our dispatch team.
Customers are responsible for all return shipping costs, including postage for incorrect orders. We do not provide free return shipping or arrange collections.
If you return the item yourself and postage was not paid separately at checkout, a deduction is made from your refund: up to £7.49 for parcels over 2 kg and £3.95 for parcels under 2 kg.
If you prefer us to cover all return postage costs, a total deduction of £15.00 applies for parcels over 2 kg and £7.90 for parcels under 2 kg.
The return address is provided on request, but a return label is not issued unless it was our dispatch error.

5. Expedited shipping and returns

If you selected expedited delivery and the part does not fit but matches the part you ordered, we are not liable for return postage or any other postal charges mentioned above.
For mechanical or electrical issues, we do not provide return labels unless the incorrect item was dispatched.

6. How to request a return

Before returning an item, please notify us first by WhatsApp or phone on +44 7504 209189, by phone on 0800 001 6892, or by email at sales@omq-wingmirrorparts.co.uk.

7. Important reminder

To minimise errors, please provide your vehicle registration details at the time of purchase.

When will I receive my refund?

For a standard return, the refund is processed within 2 to 3 days after we receive your return. Please allow 3 working days for the refund to reach your bank.

For faulty or broken items, the inspection and agreement process takes 3 to 5 days before the refund is issued. If a return is likely to take longer, we will let you know.

Refunds are made to the original method of payment.

By making a purchase, you agree to these terms and conditions.